General conditions
Introduction
The purpose of this document is to inform you of the general terms and conditions applicable to the processing of reservations on the Hotel Es Molí website (hereinafter, “the Website”) and it constitutes a contract between you (hereinafter, “the Customer”) and:
EXPLOTACIONES HOTELERAS ES MOLI S.A. (hereinafter, Hotel Es Molí)
Registered office: Carretera Valldemossa-Deiá s/n, 07179 Deiá, Illes Balears, Spain.
Tax Identification Number: A-07011034.
Tel. (+34) 971 63 90 00
Email: Info(a)esmoli.com (replace “a” with “@”).
On the Website you will find information regarding room availability, rates, services offered by Hotel Es Molí and, where applicable, activities or ancillary services offered by third parties. Reservations may be requested and formalised directly online.
The request and processing of reservations imply full and unconditional acceptance of the legal notice, the privacy policy and these general terms and conditions of contracting in their latest version. Therefore, we recommend that you read these conditions before requesting or formalising your reservation each time you access our website, as Hotel Es Molí reserves the right to change, modify, add or remove any part of these general terms and conditions at any time.
Legal regulation
Clauses
The formalisation of reservations through the Website is subject to the following clauses:
1. Declarations:
The Customer declares:
a) To be of legal age and to have full legal capacity to formalise the reservation, stating that they understand and fully comprehend all the conditions set out on the Website.
b) That the information provided when formalising the reservation is true, complete and accurate.
c) That they confirm the requested reservation and, in particular, the indicated dates, the number of rooms, guests, accommodation and the selected board basis.
2. Access to the Website:
Access to this Website is the responsibility of the Customer.
3. Contracting of products and services through the Website:
- The reservation includes the services detailed in accordance with the reservation conditions stipulated on the page from which the reservation is requested or formalised.
- The Customer accepts that Hotel Es Molí assumes no obligation or responsibility whatsoever in respect of services not directly provided by it and, in particular, regarding the lack of accuracy, incompleteness, lack of updating and/or imprecision of data or information on offers, products or services, prices, characteristics and any other relevant data or information relating to the products and services offered on the Website by external providers. Likewise, Hotel Es Molí shall be exempt from any liability arising from non-compliance or defective performance by such providers of the obligations derived from current regulations and from the terms and conditions of sale of each of the products and services contracted through this Website.
- These general terms and conditions must be accepted by you prior to formalising the reservation. The contract may be validly formalised in any of the languages available on the Website. In the event of any discrepancy between the translated versions of these terms and conditions, the Spanish version shall prevail.
- The reservation formalisation process on the Website consists of 5 steps:
- Availability: search for dates and selection of the number of rooms and guests.
- Selection of the room type.
- Selection of additional services.
- Personal details and submission of the request. At this stage, the reservation conditions and the privacy policy must be accepted.
- Review and confirmation of the reservation.
At each stage of the reservation process, the Customer may correct any errors in the data entered by using the “Modify” button or by navigating back in their browser. At the final stage of the reservation process, a summary of the reservation will be displayed for validation.
Once the reservation has been completed, the emails generated by the transaction will be archived. The Customer will receive the details of their reservation by email.
- The mere request for group reservations via the form provided for this purpose on the Website does not constitute the contracting of a reservation, which shall be subject to its effective confirmation by Hotel Es Molí and to the conditions agreed between the parties.
4. Price and payment:
- The conditions and price of the planned stay and, where applicable, of additional services are those expressly determined in the rate conditions included on the page on which the reservation is made.
- Promotions and offers shall only be valid for as long as they remain accessible to the recipients of the service.
The prices indicated on the Website are public retail prices, VAT included. The transaction shall be carried out in EUROS, regardless of the Customer’s country of origin.
- The formalisation of the reservation implies payment of a security deposit, the amount of which is indicated on the corresponding payment page.
- Unless otherwise stated in the rate conditions, the reservation shall not be considered binding until the aforementioned deposit has been paid.
5. Cancellations/modifications of reservations and no-shows:
The policies for modification and cancellation of reservations made on the Website, as well as the penalties for late cancellation or no-show, are those indicated in the reservation conditions stipulated on the page from which the reservation is requested or formalised.
6. Right of withdrawal:
For the purposes of Article 97.1.m) of Royal Legislative Decree 1/2007, you are hereby informed that, in accordance with the provisions of Article 103(l) of the aforementioned Royal Decree, you are not entitled to the right of withdrawal.
7. Invalidity of clauses:
If one or more of the clauses included in these general terms and conditions are declared totally or partially null or ineffective, such declaration shall only affect said provision or the part thereof so declared, and the remaining general terms and conditions shall remain in force, with such provision or the affected part thereof being deemed not included.
8. Acceptance:
The request and formalisation of the reservation necessarily imply that each and every one of these general terms and conditions, considered an integral part of the reservation and supplemented by the rate conditions and the applicable specific legislation, are expressly accepted by you.
9. Applicable law and competent jurisdiction:
This contract shall be governed by Spanish law, excluding its conflict of law rules. Without prejudice to the rights recognised to consumers in matters of jurisdiction under Royal Legislative Decree 1/2007 of 16 November, for any dispute that may arise regarding its validity, execution, performance or termination, in whole or in part, the parties expressly submit, waiving any other jurisdiction that may apply to them, to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca (Spain).
The European Commission provides an online dispute resolution platform for consumers, which may be accessed via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Version 1.2 - April 2022